About the role
OVERVIEW
We will be bringing on Assistant Store Managers to support our brand new North Beverly Store opening this fall . The Assistant Store Manager plays a critical role in supporting the Store Manager to build and lead a high-performing store team. This position demands a hands-on approach, ensuring that daily tasks are executed efficiently, and all in-store expertise is utilized effectively.
Key Responsibilities:
- Drive the team to meet and exceed performance targets and sales goals.
- Maintain and enforce brand standards to ensure a consistent and exceptional customer experience.
- Oversee daily operations to ensure smooth and efficient functioning of the store.
The Assistant Store Manager is committed to providing the highest level of customer experience and is instrumental in delivering the brand's vision. This role involves supporting and mentoring our Sport Stylists in their personal and career development, ensuring they are equipped to succeed. Additionally, the Assistant Store Manager acts as a Training Ambassador, fostering a culture of continuous learning and improvement within the store team.
WHAT MAKES THIS A GREAT PLACE TO WORK & PLAY:
- Community Engagement: Opportunities to engage in the community and with industry partners.
- Vibrant Work Environment: Be part of a dynamic team, surrounded by the latest in outdoor gear and fashion.
- Career Growth: Access to professional development and growth opportunities within the company.
- Exclusive Events: Attend exclusive brand events and product launches.
- Passion for the Outdoors: Work with a team that shares your passion for the outdoors and adventure.
ESSENTIAL DUTIES & RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily:
Leadership
- Motivate and inspire the team, aligning with the store's vision and embodying the brand's core competencies and behaviors.
- Manage personnel, operations, and the store environment to achieve all set goals and operational standards.
- Serve as a secondary point of contact, providing continuous support and collaboration with the Store Manager and in-store team.
Customer Service
- Act as a role model, emphasizing the importance of exceptional customer service to the team and reinforcing it through training.
- Be present and visible on the shop floor, actively engaging with customers and team members.
Operations
- Support the Store Manager in fostering collaboration and alignment through regular checkpoints and team meetings.
- Ensure timely communication and adherence to company policies and procedures.
- Assist the Store Manager in meeting or exceeding budgeted store contributions.
- Monitor loss prevention to safeguard the company’s inventory and assets.
Training
- Assist with the new hire onboarding process, ensuring they are equipped with educational and selling tools.
- Support staff development by training and coaching the in-store team to achieve sales goals and maintain brand standards.
- Facilitate daily/weekly/monthly staff meetings to engage the team and communicate goals.
Marketing / Events
- Develop and execute store events in collaboration with the Store Manager to drive traffic and enhance community involvement.
- Support the Store Manager in conducting marketing analysis and recaps, including post-event results.
- Partner with Marketing to promote the store and its activities.
