About the role
🌎 Customer Success Manager | Les Mills UK Love building brilliant customer relationships? Passionate about fitness, wellbeing and creating experiences that make a real impact? This could be your next move. At Les Mills, we’re on a mission to create a fitter planet. And our Customer Success team plays a huge part in making that happen. We’re looking for a Customer Success Manager to bring our partnerships with National and Regional customers to life. You’ll build trusted relationships, make sure our customers are getting real value from their partnership with Les Mills, and help turn great experiences into long-term loyalty, renewals and growth. 🚀 What you’ll be doing This is much more than account management. You’ll be at the centre of the customer experience, connecting people, ideas and opportunities across Les Mills. You’ll: Build strong, engaged relationships with customers and key stakeholders. Own the execution of partnership commitments and help customers maximise the value of Les Mills. Lead and coordinate exciting activations including launches, recruitment events, education, GFM and masterclass events. Support onboarding and build customers’ knowledge of our products and offering. Listen closely to customers, capture insights and bring their voice back into our business. Spot opportunities to deepen partnerships through renewals, upgrades and equipment. Collaborate across teams to turn ideas into brilliant customer outcomes. Keep customer activity, opportunities and partnership information accurate and up to date in Salesforce. 🙌 You’ll thrive here if you are... A relationship builder. You genuinely enjoy understanding what customers need and creating partnerships that deliver. A brilliant communicator. You can connect with different people and adapt your approach, from day-to-day contacts through to senior stakeholders. A natural organiser. You can juggle multiple priorities, keep projects moving and make things happen. Curious and proactive. You ask questions, spot possibilities and don’t wait for someone else to take the lead. Commercially minded. You understand that incredible customer experiences and strong business results go hand in hand. Passionate about wellbeing. You’ll bring an interest in the fitness and wellbeing industry and ideally have experience in club operations or a B2B customer-facing environment. ❤️ Why Les Mills? We believe in being Brave, United and changing the world. We’re looking for people who bring drive, curiosity, insight, courage and impact to what they do, and who want to help us create incredible experiences for our customers. If you want a role where you can build relationships, make things happen and help more people fall in love with fitness, we’d love to hear from you. This role is UK-based and applicants must currently be based in the UK with a long-term or permanent right to work in the UK. Please note that we are unable to offer visa sponsorship for this position, either now or in the future. Ready to make your move? Apply now. #CustomerSuccess #LesMills #FitnessIndustry #CustomerExperience #Hiring #UKJobs #CustomerSuccessManager
