About the role
In Short
This is your opportunity to become a core part of On’s Direct-to-Consumer (DTC) team and take on the responsibility to lead On’s new Store in Seoul, South Korea.
On will rely on you to help co-define the various store operation processes ahead of the opening. That includes supporting our Talent Team in hiring a dream team of service-minded Sales Advisors who will - under your leadership - run the store on a daily basis.
Once the doors have opened, you will be in charge of the store’s overall performance and delivering exceptional customer service every day. You will oversee all store related operations from inventory to IT systems to customer flows, as well as all internal team related responsibilities and external partnerships (e.g. community building).
Your Mission
- Continuously embrace and communicate On’s values and brand philosophy in team and customer interactions
- Hire & Manage schedules for all store advisors, collaborate with our Talent team for talent administration & development (e.g. payroll, onboarding, career progression and recruiting)
- Establish and build external partnerships to boost community engagement
- Take responsibility and create business drivers for store performance and monitoring of relevant store KPIs
- Oversee inventory management and BoH (Back-of-House) processes for optimized stock levels and FoH (Front-of-House) operations for exceptional customer service
- Support piloting, innovation and implementation of new retail solutions
- Execute product strategy and work closely with our sales planning and retail marketing team for optimize sales funnel & visual merchandising
- Ad hoc duties as needed
Other Information
The following information is representative of the essential functions performed in this specific position.
As you will be working in a retail store environment the position involves constant spoken communication but also reaching, carrying, climbing stairs, and standing for consecutive hours. It will occasionally involve stooping, kneeling, and crouching. You may also occasionally lift material up to 25 pounds (11.3 kg).
Your Story
- 10+ years of experience in a customer-focused setting, including 3 years of managerial responsibilities
- Operational retail experience in a premium, sports, tech, and / or fashion environment is a strong plus
- Collaborative team player with strong interpersonal, hospitality, and communication skills
- Experience in creating interactive and meaningful experiences for your customers and team members
- Entrepreneurial spirit and exceptional organizational skills to proactively anticipate future store needs
- Ability to read, write, and speak Korean and English
- Ability to work weekends, evenings, and holidays as needed
Your Team
Our Retail team is the heartbeat of On, bringing our brand and products to life for our fans across the globe. We believe in creating immersive, design-led spaces that go beyond traditional shopping to offer unforgettable experiences. As a team, we value authenticity, collaboration, and a relentless drive for excellence. We move fast, stay agile, and always put our fans at the center of everything we do, ensuring that every interaction delivers a moment of WOW.
