About the role
We are looking for an experienced Senior Conversational Developer with 5+ years of experience to lead the design, development, and optimization of intelligent chatbot solutions. This role requires a combination of technical expertise, conversational AI knowledge, and leadership skills to deliver engaging, scalable, and effective conversational experiences.
Key Responsibilities
- Design and development of conversational experiences for chatbots using platforms such as Yellow.ai, Kore.ai , or similar
- Define conversation flows, intents, entities, and dialogue strategies to ensure natural and effective interactions
- Provide technical leadership and mentorship to a team of conversational developers and designers
- Ensure best practices for NLP , conversation design, testing, and continuous optimization
- Analyze conversation analytics and user behavior to continuously improve chatbot performance and user experience
- Collaborate with product managers, UX designers, and engineering teams to align conversational solutions with business goals
- Stay up to date with advancements in conversational AI , NLP , and NLU technologies
Skills, Knowledge & Expertise
- 5+ years of experience in conversational AI development , with experience in a senior or lead role
- Strong understanding of NLP, NLU, and dialogue management concepts
- Hands-on experience with chatbot platforms such as Yellow.ai, Kore.ai , or equivalent
- Proven ability to design and manage complex, multi-turn conversational experiences
- Strong leadership, mentoring, and communication skills
Preferred Skills
- Experience working with enterprise-scale chatbot deployments
- Familiarity with LLM-based conversational solutions
- Background in UX writing or conversation design frameworks
