Manager, Retail Technology & Integrations

Manager, Retail Technology & Integrations

At Specialized we’re serious about providing high-impact, low-friction, technology solutions so that we can build the best bikes in the world and deliver an exceptional rider experience.

Specialized is seeking a motivated and talented Delivery Manager to join our Global Retail Technology team in Morgan Hill, CA. This individual works with business partners, digital product managers, quality assurance engineers, and technical engineers to define the scope of features, interpret the business needs and technical aspects, create technical and non-technical documentation, organize and facilitate testing, and represent both the partners and developers. This role requires expertise in managing complex projects, resolving challenges, and fostering effective collaboration across teams. If this sounds like a good fit for you, why not say hello?

HOW YOU’LL MAKE A DIFFERENCE

• Act as the primary liaison between Business, Analyst and technical teams, ensuring objectives and outcomes are aligned.

• Build and maintain productive, respectful relationships with cross-functional teams, stakeholders, and external partners.

• Facilitate Agile ceremonies, including sprint planning, stand-ups, sprint reviews, and retrospectives, to ensure the team is aligned and focused on delivering high-value outcomes.

• Analyze and evaluate business needs, providing scalable and effective solutions to meet objectives.

• Manage team member expectations and ensure communication throughout the implementation of technical solutions

• Develop detailed user stories/use cases, process flows, data flows, and scenarios to define functional requirements.

• Conduct workshops with multiple team members from communication, technology, business and vendor teams. Concisely document their outcome. Gather data and business system requirements via phone, e-mail, web and onsite requirements gathering sessions.

• Solve complex business problems using analytical skills, clearly articulating the "why" and "what" of proposed solutions.

• Work with product management, Analyst, engineering, & UX to identify and unblock dependencies and constraints that might impact the delivery of initiatives

• Summarizes and communicates testing outcomes in meaningful ways as well as tracking any outstanding action items to completion

• Provide guidance and support to team members, ensuring best practices are consistently followed.

WHAT YOU NEED TO WIN:

• 5+ year's experience as a Technical Program Manager, Business Analyst, Project Management, or Operations role for a consumer goods company.

• Proven experience working with multi-functional teams, including program management, product management, and engineering.

• Deep understanding of software development/product lifecycles and methodologies such as Scrum, Kanban, and Waterfall.

• Excellent interpersonal and communication skills, with the ability to work effectively with stakeholders at all levels.

• Strong ability to plan, resource, and deliver complex technical projects with precision and efficiency.

• Advanced problem-solving and critical thinking skills, with a focus on driving measurable results.

• Demonstrated ability to use data and metrics to inform decisions and achieve goals.

• Experience supporting and guiding team members to enhance their skills and performance.

• A high level of energy, passion, and enthusiasm for outdoor lifestyles, with a desire to contribute meaningfully to the brand’s mission.

WAYS TO STAND OUT FROM THE CROWD

• Experience with development of cloud based systems (PaaS, SaaS, POS or mobile)

• Experience with custom application server development and database management

• Experience with Jira and Confluence

• PMP Certification

• Bachelor’s degree in engineering, computer science or related field, or equivalent work experience

• You'll be a fun and enthusiastic teammate who enjoys a challenge and celebrates success.

PAY

Below is a summary of compensation elements for this role at the company if based in the following locations:

California Base Pay Range: ($137,000 - $198,000)

*At Specialized, your base pay is one part of your total compensation package and will depend on your work experience, skills, certification, and location.

BENEFITS

Along with competitive pay, as a full-time teammate you are eligible for the following benefits beginning 30 days from date of hire. Benefits include:

• Along with competitive pay, as a full-time teammate you are eligible for the following benefits beginning 30 days from date of hire. Benefits include:
• PPO, EPO, HMO Kaiser and HDHP competitive Healthcare benefit plans offered (which include coverage for acupuncture and physical therapy)
• Dental and Vision plan
• Health Savings Account with a company paid HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• 401(k) Matching up to $5,000 plus company paid retirement plan fees
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance program
• Sick, Vacation and Paid Holidays
• Employee discounts and perk program
• Parental Leave
• Specialized bike for new baby
• Education and events reimbursement

For additional information on benefits and perks, please visit: https://benefits.specialized.com

We want to increase representation of all races, genders, and body types in the cycling industry and are committed to building a diverse and inclusive workforce where all people thrive. We encourage everyone – especially those from marginalized groups – to apply to our job postings and help us earn the position as the rider’s brand of choice. We are always looking for creative, innovative, and passionate people who are eager to contribute to our mission of pedaling the planet forward. Regardless of your qualifications, if you are ready to make a difference, please apply and let us know how you can make an impact at Specialized!

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