About the role
PURPOSE & IMPACT ON ORGANIZATION: Contributes to meeting or exceeding store sales and KPI targets by: • Building an emotional connection with customers and living the Brand Values • Serving and selling to customers and conscientiously executing store operations • Using his/her expertise and experience to provide feedback and support to selected team members KEY RESPONSIBILITIES: • Is aware of store targets and actively works to meet or exceed these by using all the resources available inside and outside of the store • Identifies improvement opportunities and communicates suggestions to store management to drive commercial success • Is a role model for customer service and boosts sales and Brand experience by using advanced sales techniques and appropriate elements of the adidas customer service model • Shares his/her customer service experience and trains selected team members to fine-tune their service skills • Uses advanced Category expertise and enthusiasm for the Brand to drive sales and customer loyalty in his/her Category • Guides and trains selected members of the team on basic core and seasonal product knowledge • Maintains an appealing, easy-to-shop environment for customers by consistently executing visual merchandising and housekeeping standards • Complies with store policies and procedures to maintain a safe shopping and working environment • Ensures the product offer in the store is made available to customers by assisting with deliveries and replenishing the sales floor • Completes sales transactions quickly and accurately while adhering to cash protection procedures • Minimizes loss by actively maintaining sales floor awareness while serving customers • Collaborates productively and respectfully with team members to meet or exceed store goals • Makes himself/herself available to support other team members when needed • Communicates a desire to learn and seizes all available opportunities to drive his/her development and increase performance KNOWLEDGE, CAPABILITIES AND EXPERIENCE: • Fluent speaker of Polish and intermediate speaker of English • Advanced Retail Professional Competencies MINIMUM QUALIFICATIONS: • Minimum 6 months’ work experience in a sports/fashion customer- and commercialfocused retail environment with advanced selling experience and solid product, retail and industry understanding • Basic numeracy and literacy and advanced verbal communication skills (additions based on market needs)
