About the role
Who We Are:
At Brooks, we believe movement is the key to feeling more alive. That’s why we’re driven to create gear and experiences that take people to the place that makes them feel more alive — whether it’s a headspace, a feeling, or a finish line.
Everyone who works at Brooks is propelled by a company culture that sparks excitement, fuels collaboration, inspires creativity, and ignites innovation.
Our brand values help bond us together and drive our success:
- Runner First We act in the best interest of the runner
- Word is Bond We do what we say we’ll do
- Champion Heart We give our all in everything we do
- There is no “I” in Run We stay generous with our humanity
- Keep Moving We find ways to move every day, because joy is kinetic!
We welcome everyone from every walk of life looking to inspire others through the power of movement - because we’re all moving towards something. Let’s run there.
Your Job:
As an Assistant Retail Store Manager, Front-of-House (FOH) Operations at Brooks, you support the leadership of a Brooks retail brand store and work closely with the retail Store Manager and Assistant Store Manager, BOH to deliver the premium service customers expect. You help lead and inspire the retail store team, ensuring every customer interaction reflects our mission to inspire everyone to run and be active. Your primary focus is driving retail sell-through and elevating retail team engagement across the sales floor. You support the design and execution of retail community building events that strengthen local relationships, deepen run culture, foster brand trust, and create meaningful sales and engagement opportunities. You partner with the retail Assistant Store Manager, BOH to ensure the retail team is fully trained on all retail store operations, sales process, product knowledge, and customer behavioral profiles, enabling exceptional retail service for every runner who walks through the door. You and your entire retail team are Brooks brand ambassadors that support customers of all backgrounds and abilities.
