Commercial Efficiency Manager

We are looking for a Commercial Efficiency Manager who will sit at the centre of the evolution of our Commercial & Marketing function, driving measurable improvements in productivity, efficiency, scalability and value creation through AI, automation, process optimisation and technology-enabled change.

Working directly with the Head of Commercial Strategy and alongside a world-class ecosystem of technology partners, you will identify opportunities, design practical solutions and take them from initial idea through to implementation, adoption and measurable commercial impact.

Key Responsibilities

• Lead the end-to-end delivery of AI use cases across Commercial & Marketing, translating business requirements into practical solutions and taking initiatives through configuration, testing, implementation and adoption.
• Drive commercial efficiency and productivity through cross-collaboration across the teams.
• Design and implement AI agents, automated workflows and low-code solutions that simplify processes, reduce manual activity and create scalable ways of working.
• Build and maintain AI prompt libraries, templates and playbooks, enabling teams across Commercial & Marketing to use AI consistently and effectively.
• Map and optimise commercial processes, working closely with functional teams to identify improvement opportunities and maintain a prioritised pipeline of initiatives based on commercial value and impact.
• Standardise and automate recurring reporting, tracking and administrative processes, improving the quality, accessibility and efficiency of commercial information.
• Lead AI adoption and capability building across Commercial & Marketing through training, a champions network, usage tracking, first-line support and education around new capabilities.
• Define and track commercial success measures and KPIs, demonstrating the measurable impact of AI, automation and process improvement initiatives to the Head of Commercial Strategy.
• Work closely with technology partners and internal stakeholders, coordinating requirements, managing dependencies and ensuring solutions are delivered effectively and within agreed governance frameworks.
• Champion responsible and controlled use of technology, ensuring AI solutions operate within approved data access, governance and confidentiality requirements, while maintaining clear boundaries around Commercial & Marketing activity.

Skills, Knowledge and Expertise

• Strong commercial acumen, with the ability to assess opportunities, quantify value, build compelling business cases and prioritise initiatives based on commercial return.
• Hands-on experience with AI, LLMs, automation and low-code technology, with the confidence to personally build prompts, workflows, automations and AI-enabled solutions.
• Strong process improvement and problem-solving capability, with the ability to translate complex business challenges into clear requirements, process maps and practical solutions.
• Demonstrable experience delivering technology-enabled change, business transformation, operational efficiency or process optimisation within commercial, marketing, sales, partnerships or customer-facing environments.
• A proven track record of delivering measurable improvements in productivity, efficiency, scalability or commercial performance.
• Strong stakeholder management and communication skills, with the ability to build trust quickly and drive adoption of new technology among non-technical teams.
• Highly organised and delivery-focused, able to take ownership of multiple workstreams, manage priorities, surface risks early and maintain momentum in a fast-paced environment.

· Experience in consulting, transformation, business improvement or technology delivery would be highly advantageous, as would experience within a commercial function, sports organisation or rights-holder environment

Benefits

Investing in your career is paramount. We promote professional and personal development through a provision of learning opportunities and work with you to shape your career and realise your full potential.

As part of our high-performing, collaborative team, you'll enjoy a competitive package, including a discretionary bonus scheme, private healthcare, pension plan, life assurance, TEDSgroup childcare benefits, a cycle-to-work scheme, tech scheme, and car scheme.

You will also have access to our state-of-the-art facilities at the AMR Technology Campus, featuring a new on-site gym with fitness, spin and yoga classes, a bistro café, and restaurant.