About the role
In short:
As the Associate Store Leader, you will drive operational excellence and team engagement within our retail environment to ensure every fan experiences the brand’s premium identity. You will translate On’s detail-oriented approach and customer-centric approach into daily practice, autonomously while championing your team’s successes.
Reporting to the Store Leader, you will support the retail function by optimizing store workflows and fostering a culture of high performance and service with authenticity. Your contribution ensures that our premium service standards are not only met but elevated through systemic thinking and operational ownership.
Your Mission:
- Own floor management and daily store operations with little to no guidance, ensuring a premium environment that reflects On’s premium standards
- Lead and coach the team on the Cloud CX philosophy, setting the benchmark for customer-centricity and service excellence in every interaction
- Manage stock levels according to business forecasts and proactively communicate merchandising topics across functional teams
- Analyze daily KPI’s and goals to identify root causes of challenges and implement actionable behavior to enable positive change in store performance
- Identify skill gaps across the Lead Store Advisor team and facilitate training sessions on business-related topics as a champion for professional development
- Drive the store’s vision and purpose by engaging the team and fostering a culture of trust and shared accountability
Your Story:
- You bring 5+ years of experience in retail leadership or high-touch service environments, specifically within premium or performance-driven brands
- You demonstrate advanced problem-solving skills, with the ability to ask the right questions and think systemically to solve operational hurdles
- You are an expert facilitator with experience delivering technical or operational training and coaching to diverse team members
- You have a high level of emotional intelligence, consistently reflecting on performance and pursuing new knowledge to stretch your professional limits
- You communicate with authenticity and clarity, building strong relational intelligence to influence and partner with cross-functional stakeholders
