About the role
KJUS is dedicated to amplifying the world's most exhilarating golf and ski experiences. We achieve this through miraculous technology that goes beyond innovation, setting entirely new standards for performance, comfort, and protection. Our shared passion for golf and ski drives us to create incredible products that empower our loyal customers to fully enjoy their passions. For us, it’s not just a job—it’s a joyful obsession. As a result, KJUS products are found in the most remarkable ski and golf destinations worldwide.
The KJUS headquarters are in Boulder, Colorado, with satellite offices in Switzerland and Scotland. Our showrooms can be found worldwide. In 2019, Acushnet Company partnered with KJUS, joining our brand with other fantastic labels like Titleist, FootJoy, Scotty Cameron, and Vokey
We are currently seeking a dedicated and experienced Customer Service Representative to join our UK team and play a key role in delivering outstanding customer support.
Responsibilities:
- Expert in answering phone calls and customer emails to address customer concerns in a professional, efficient, and caring manner.
- Evaluate, process, and complete warranty claims with professionalism and superior customer service.
- Account Invoicing.
- Support in managing the accuracy, availability, and data integrity of inventory (including salesman samples) across all business systems.
- Maintain customer files, orders, correspondence, invoices, payments.
- Enter & process pre book orders.
- Consistent communication with Operations Manager and Logistics Team.
- Prepare sales statistics and reports to support sales team.
- Retain a vast understanding of product lines.
- Maintain working knowledge of company policy with regards to products and service policies
- Contact clients and agents to provide sales, product, pricing, and inventory data as required by sales team.
- General administrative support to internal departments and cross-collaboration with KJUS corporate offices in US and satellite office in mainland Europe (multi-language skills not required but a plus).
- Assist with accurate, timely fulfillment and shipment of orders.
- Assist with order processing and re-order requests
- Help with occasional golf or ski events.
- Coordinate with the marketing and e-commerce on direct-to-consumer promotions, events, etc.
Your Profile:
- Bachelor’s degree and minimum experience of 2-3 years in an e-commerce or customer service experience. Associate degree with min. 3-5 years of experience
- Client and service oriented, reliable, and flexible personality with a high dedication, positive attitude
- Strong verbal and written communication English skills (multi-lingual a plus)
- Proficient computer skills (MS Office, Outlook)
- Ability to stay calm and remain patient, whilst keeping the service levels high.
- Organised and works well with others.
- Strong problem-solving and conflict resolution abilities
- A passion for outdoor sports industry
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Ready to Make an Impact?
Join us at KJUS and be part of a team that values excellence and innovation.
