About the role
SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and to let our individual talent and experience shine. Applying for a job at PUMA is easy.
Simply click APPLY ONLINE and follow the steps to upload your application.
YOUR MISSION
As Jr. Manager Marketing Operations Global eCom , you are the connective tissue of the CRM Global E-Commerce team. Formally reporting to the Lead Global E-Commerce Consumer Retention, in practice you will work shoulder-to-shoulder with the Global CS Manager, supporting Customer Service & Operations while serving as the team's central project management resource across all disciplines.
1. Global Customer Service Operations
- Support the Global CS Manager in managing vendors, daily operations, and service improvements across markets.
- Track Customer Service KPIs, prepare performance reports, and highlight improvement opportunities.
- Coordinate quality checks, operational reviews, and process updates.
- Support CS teams during product launches, campaigns, and peak trading periods.
- Help improve daily workflows through automation and process optimization.
2. Cross-functional Project Management
- Coordinate projects across Customer Service, CRM, Loyalty, and Retention teams.
- Work with stakeholders to track project progress, deadlines, and deliverables.
- Manage Asana dashboards to ensure clear visibility of ongoing projects and priorities.
- Organize team meetings, follow up on action points, and support smooth collaboration.
3. CRM & Commercial Activation
- Support the planning, setup, and execution of CRM campaigns.
- Coordinate marketing calendars and campaign updates across global markets.
- Ensure Customer Service teams are informed and prepared for upcoming commercial activities.
- Support initiatives that improve customer engagement and retention.
4. Process Improvement & Operational Excellence
- Identify ways to simplify workflows and improve team efficiency.
- Create and maintain process documentation, guidelines, and SOPs.
- Support the rollout of new tools, processes, and best practices across teams and markets.
YOUR TALENT
- Exceptionally organized with a natural systems-thinking mindset
- Academically strong: a degree from a leading university in Business, Management, Operations, Marketing, or a related discipline
- 1+ years of experience in a project management, operations, or coordination role, ideally within eCommerce, digital marketing, or a fast-paced global organization
- Proficiency with project management tools (e.g. Asana, Notion, Monday.com, Jira, or equivalent)
- Confident working with data and analytical systems: able to build reporting dashboards, track KPIs, and translate numbers into clear summaries for leadership
- High emotional intelligence: you manage upward and sideways with ease, build trust quickly, and communicate clearly in both written and verbal form
- Commercially curious: you understand the 'why' behind each team's work and use that context to prioritize and problem-solve
- Proactive: you anticipate what's coming and prepare the team before issues arise
- Fluent in English; additional European languages are a plus
- Comfortable working across multiple time zones and cultures in a matrixed, global organization.
PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex,
gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at
PUMA and we do not tolerate any form of harassment or discrimination.
At PUMA, every application is reviewed by real people who are committed to fairness, transparency, and equal
opportunity - no matter your background, identity, or experience.To ensure our process stays true to these values, no automated systems or AI tools are used to make hiring decisions. Every decision is made by real people -with real judgment and accountability. We may use functions supported by Artificial Intelligence (AI) to carry out isolated organizational steps, such as scheduling interviews. These functions have no influence on decisions in the application process. We believe in creating spaces where everyone is welcome, celebrated, and empowered to contribute authentically. Because at PUMA, whoever wants to play, can play.
PUMA is a global sports brand creating footwear, apparel, and accessories that inspire athletes and everyday movers. The PUMA Group owns PUMA, Cobra Golf, and stichd, operates in 120+ countries, and has around 22,000
employees worldwide.
